Refund policy

At Fujiya Hawaii LLC, we take immense pride in the quality of our handcrafted Japanese wagashi. Because our products are fresh, perishable food items, we enforce the following policies to maintain strict health and safety standards:

Order Cancellations & Modifications

If you need to cancel or change your online order, you must notify us at least 24 hours prior to your scheduled pickup time. Cancellations requested within this window "for good reason" will be accommodated and fully refunded. We cannot cancel, modify, or refund orders once production has begun or within 24 hours of the pickup time.

Finality of Sales

Due to the perishable nature of our confections, all sales are final once the product leaves our facility.

Our Quality Guarantee & Discretionary Returns

We want to make things right if something isn't perfect. If you experience an issue with your order, we will evaluate returns or replacements on a case-by-case basis under the following conditions:

• The issue must be reported to us within 24 hours of purchase/pickup.

• You must provide the original sales receipt and/or clear photographic evidence of the product issue.

• Resolutions (such as refunds, exchanges, or store credit) depend entirely on the customer's unique situation and are granted at the sole discretion of Fujiya Hawaii LLC management.

To report an issue, please call us at 808-845-2921 or email info@fujiyahawaii.com with your order number and attached photos.