Terms of service

Section 1 - In-Store Pickup and Product Availability By completing a purchase on our website, you acknowledge that Fujiya Hawaii LLC does not ship products and that you are responsible for retrieving your items at 930 Hauʻoli Street, Honolulu, HI 96826 during our active business hours. We reserve the right to limit order quantities. In the rare event of an unexpected kitchen or ingredient shortage, we will attempt to contact you to arrange a suitable product substitution or a refund.

Section 2 - Allergen and Facility Disclaimer All of our products are prepared in a fully licensed commercial kitchen facility operating under Hawaii State Law requirements. Our facility adheres to strict sanitation and food safety protocols. However, please be advised that our kitchen processes traditional ingredients that contain allergens, including but not limited to: wheat/gluten, soy, and sesame. While we take thorough precautions to prevent cross-contamination, our products are processed in the same facility and may contain traces of these allergens. Customers with severe food allergies should exercise appropriate caution.

Section 3 - Product Freshness and Handling Our wagashi, mochi, and manju are made using traditional methods and fresh ingredients. It is the customer's responsibility to store items appropriately (refrigerating or consuming within recommended timeframes given at pickup). Fujiya Hawaii LLC is not liable for the degradation of product quality due to improper storage or delayed consumption after the items leave our storefront.